Bell Techlogix

As a leading information technology managed services and solutions company, Bell Techlogix values relationships with customers. Getting to know our customers, their business vision, and current operations help our experts find the best approach for their needs. Rebecca Bormann, Managing Director of Sales and Services, shares insights about our customer-focused approach. https://belltechlogix.com To Know More: https://belltechlogix.com/

Let’s be honest, Service Integration isn’t the most exciting topic in IT strategy discussions. It doesn’t carry the hype of AI or the instant gratification of deploying a shiny new tool;  Reality check : if your IT services aren’t seamlessly integrated, you’re creating friction, inefficiencies, and unnecessary costs that hold your business back. At Bell Techlogix , we work with clients who often struggle with fragmented IT services - whether due to multiple vendors, legacy systems, or siloed teams. From both an Enterprise Solutions Architecture and Service Delivery standpoint, I’ve seen that organizations with a well-integrated IT service ecosystem not only operate more efficiently but also unlock innovation, agility, and cost savings that drive real business value. We bring platforms like ServiceNow, Kore.ai, and NICE CXone to be game-changers in this space - enabling IT teams to streamline workflows, automate processes, and enhance both IT and customer service experiences t...

 

Facilities management is no longer about just maintaining buildings—it’s about creating smarter, safer, and more efficient work environments. ServiceNow, a leading platform in enterprise service management, is revolutionizing facilities operations with digital workflows and automation. What Is ServiceNow for Facilities Management? ServiceNow extends its ITSM capabilities to support building maintenance, space planning, asset tracking, and service requests—all from a unified platform. Facilities teams can manage work orders, inspections, vendor coordination, and safety protocols digitally. Key Capabilities: Automated Work Order Management Real-Time Asset Tracking Space Planning & Optimization Mobile Access for Field Technicians Integration with IoT Sensors Business Benefits: Operational Efficiency: Automate routine tasks and reduce downtime. Data-Driven Decisions: Use analytics to optimize space and costs. Employee Satisfaction: Provide a responsive, seamless s...