Enterprise Service Management (ESM) is transforming how organizations deliver internal services. With ServiceNow as a foundation, companies can extend ITSM best practices across HR, facilities, finance, and more — improving service delivery and operational efficiency. Key Benefits of ESM with ServiceNow Centralized Service Portal: Employees access IT, HR, and admin services through a unified portal, streamlining requests and reducing ticket backlogs. Workflow Automation: Repetitive tasks are automated with ServiceNow’s low-code platform, freeing up time and minimizing human error. Data-Driven Insights: Real-time analytics empower departments to track performance, uncover bottlenecks, and optimize workflows. Improved Employee Experience: Faster service delivery leads to happier, more productive employees. Governance and Compliance: Built-in audit trails and controls help maintain regulatory compliance across departments. Conclusion ESM with ServiceNow breaks silos and i...